FAQ's...

Important Information on Shipping and Payment Methods

Q: How are the shipping costs calculated?

A: Guitar Parts Canada uses a method call flat rate shipping. Flat rate shipping is a similar method to that of canada post, in that we charge a flat fee regardless of order or destination(this of course applies to only Canadian shipping addresses).

Q: What method of payment do you accept?

A: Guitar Parts Canada accepts PayPal ™, Cash (person to person transaction, please NEVER send cash in the mail), Money Order, Email Transfer, and most major credit cards. Credit card transaction are support via PayPal ™, check out using PayPal™ and follow the instructions on how to pay with a credit card.

Q: How long does it usually take for an item to arrive?

A: Normal order processing and shipping is between 7-10 business days. We work hard to pack, prepare and ship the orders in a timely fashion. If an item is in stock you can expect the processing of your order to be shorter. If an item that you have ordered is not available you will be notified right away by us to let you know that the item is on back order. At that point we can ship part of the order to you, or if you wish you can wait until all of the items for your order are available and we will ship your complete order. This however may mean that the processing time will exceed the normal 7-10 business days. Note: we will only charge one shipping fee if the order is sent in two separate mailings.

General FAQ's

Q: Why, and when did you start the site?

A: Boredom... No seriously, after years of dealing with mainstream brick and mortar stores we decided that there had to be a better way to get the gear we needed, the way we wanted. Our conclusion; start our own company. The site was started in May of 2004. The company was formed about 6 month before that.

Q: Who, are you?

A: We are Ted, and Rob, brothers. Ted, through 15 plus years playing guitar, and bass guitar in Montreal indie bands is "the guy" when it comes to questions about gear. He can help you with any question(s) you may have about parts or set-up. Rob, is the technical guy behind the site so for better or worse, is responsible for your www.guitarpartscanada.com experience.

Q: What is the Currency of your site?

A: All prices on the site are listed in Canadian Dollars. (CAD).

Q: How can I contact you ?

A: All our contact information, including telephone number are listed on our contact us page.

Q: You don't have what I am looking for. Can I place a custom order?

A: Of course, drop us a line and we will do the best we can to accommodate your needs. Special orders may take a little longer than usual. But with our network of suppliers it should be no problem getting what you need.